Returns/Exchanges
Return Policy
We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@sojournpottery.com.
Damages and Issues
Please inspect your order upon reception and contact us through the below form if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@sojournpottery.com.
Broken Order?
If your order arrived broken or partially broken, fill out the form below within 7 days of receiving it and we will replace any of the broken items. You MUST email hello@sojournpottery.com with photos of the broken item and fill out the below form.
Your details are safe and protected with us.